Política de reembolso
Returns and refunds policy
Last updated: 24 October 2026
At MANAI we want you to shop with complete peace of mind. If a piece is not right for you, you can return it.
1. Return period: 30 days
You have 30 calendar days from receiving your order to return it, with no need to give a reason. This extends the 14-day legal right of withdrawal.
2. How to request a return
Write to us at manaijewels@zohomail.eu or on WhatsApp at +34 601 03 29 08 with:
- Your order number.
- The items you want to return.
- The reason (optional), and a photo if the item arrived damaged or is incorrect.
We will reply with instructions and the address to send your return to. Please do not send any parcel before contacting us.
3. Conditions
- The item must be unused, in the same condition you received it and, if possible, in its original packaging.
- Please send the parcel within 14 days of telling us about your return.
4. Return shipping costs
Return shipping costs are paid by the customer. If the item is defective, arrived damaged or is not what you ordered, we cover the costs and will offer you an exchange or a full refund.
5. Refund
We will refund the amount paid, including the original (standard) shipping costs, within a maximum of 14 days from when you notify us of the return. We may wait until we receive the item, or until you send us proof of shipment, before issuing the refund. The refund is made to the same payment method you used, at no cost to you.
6. Order cancellation
If you want to cancel your order, contact us as soon as possible. If it has not shipped yet, we will cancel it and refund you in full. If it is already on its way, you can return it when it arrives by following the steps above.
7. Defective items and warranty
All our products are covered by the legal guarantee of conformity under consumer law. If you find any defect, write to us and we will fix it through repair, replacement or refund.
8. Contact
For any questions about returns: manaijewels@zohomail.eu · WhatsApp +34 601 03 29 08.
